Have Questions?
What types of home care services do you offer?
We offer a wide range of in-home care services, including skilled nursing care (e.g., medication administration, wound, post-surgical, and hospice palliative care), personal support work (e.g., assistance with daily activities, companionship), and specialized care for specific conditions (e.g., dementia, palliative care).
How do I know if your services are right for me or my loved one?
We offer free consultations to discuss your individual needs and create a personalized care plan. Contact us to schedule an appointment and learn more about how we can support you.
Are your services covered by OHIP or private insurance?
Our services are not directly covered by OHIP, but they may be eligible for reimbursement through private insurance plans, Veterans Affairs benefits, motor vehicle accident (MVA) claims, or other programs. We can help you explore your coverage options and handle direct billing for MVA claims.
Do you work with insurance for Motor Vehicle Accident (MVA) claim clients?
Yes, we work with the rehab team and insurance company to ensure clients have the supports they need when recovering from Motor Vehicle Accidents. We are often able to arrange direct billing for insurance, and can provide Nursing or PSW supports, or both, depending on the client’s needs.
Do you provide care for people with complex medical needs?
Absolutely. Our team of registered nurses and experienced personal support workers is equipped to handle a wide range of complex medical needs, including post-surgical recovery, chronic disease management, and hospice palliative care.
How quickly can you start providing care?
We understand that care needs can arise unexpectedly. We strive to start care as quickly as possible, often within 24-48 hours of your initial consultation.
What areas do you serve?
We proudly serve clients London and Surrounding Area, with some services available throughout Southwestern Ontario. Contact us to confirm if we service your area.
How do you select and train your caregivers?
We have a rigorous hiring process that includes thorough background checks, reference verification, and skills assessments. Our caregivers receive ongoing training to ensure they provide the highest quality of care.
Can I choose my caregiver?
Yes, we encourage you to be involved in selecting your caregivers. We’ll typically match you with 2-3 nurses or PSWs who have the right skills and personality to meet your specific needs and preferences, while also ensuring consistent availability with a small team.
Do you offer respite care for family caregivers?
Yes, we understand the importance of respite care for family caregivers. We offer flexible respite care services to give you a break and recharge.
What sets TRU Nursing Solutions apart from other home care providers?
We’re committed to providing compassionate, personalized care that exceeds expectations. Our team is highly skilled, experienced, and dedicated to helping our clients maintain their independence and quality of life at home.
How do I get started with TRU Nursing Solutions?
Getting started is easy. Simply contact us to schedule a free consultation. We will assess your needs and develop a personalized care plan tailored to you or your loved one.
What are the costs associated with your services?
The cost of our services varies depending on the level and type of care required. We offer competitive pricing and can provide a detailed quote after our initial consultation. We also help you explore potential funding sources.
Are your caregivers licensed and insured?
Yes, all our caregivers are licensed, insured, and bonded. We ensure they meet all regulatory requirements and have the necessary qualifications to provide top-quality care.
What should I look for in a home care provider?
When choosing a home care provider, consider factors such as the provider’s reputation, range of services offered, caregiver qualifications, and the level of personalized attention they provide. At TRU Nursing Solutions, we pride ourselves on meeting and exceeding these standards.
Can I modify my care plan if my needs change?
Absolutely. We understand that care needs can evolve over time. Our care plans are flexible and can be adjusted as needed to ensure you or your loved one receives the appropriate level of care.
What measures do you take to ensure the safety of your clients?
The safety of our clients is our top priority. We conduct thorough background checks on all caregivers, provide ongoing training, and implement strict safety protocols. We also regularly review and update our safety practices to ensure the highest standards of care.
Contact Us to learn more, and see how we can help!